Returns & refunds
Bought something and it did not work out? Here is exactly how it goes.
The 30-day window
Anything we sell can come back within 30 days of delivery. The item needs to be unused, in its original packaging, with tags attached. That is it — no interrogation about why.
Starting a return takes one message
Send your order number and the reason to WhatsApp +852 9171 0214 or sawn897bsvn@hotmail.com. Within one business day you get return instructions and the warehouse address. Please wait for that confirmation before shipping anything back — returns to the wrong address cannot be tracked or refunded.
Refund mechanics
When the parcel reaches our warehouse and passes a quick inspection, we refund the item price to your original payment method within 5 business days. The original shipping fee is not refundable, and return shipping is on you — unless the item was faulty, in which case everything is on us.
Faulty, damaged or wrong item
If something arrives damaged, defective or simply not what you ordered, send us a photo within 7 days of delivery. We ship a replacement or refund in full — item and shipping — and in most cases you will not need to post the faulty item anywhere.
Sizes and swaps
Ordered the wrong frame size? Start a return and order the right one — or tell us first and we will hold your size in stock while your return is on its way back.
The fine-print questions
Where do returns go? Our returns warehouse — the exact address is in the instructions we send, since it differs from our office in Wanda Plaza (Plot 12C2), Wuhan Economic & Technological Development Zone, Wuhan, Hubei, China. How fast do you answer? Mon–Sat, 09:00–19:00 GMT+8, usually within hours. Who pays if the courier loses my return? Not you — always message us the tracking number so your return is covered.