Vellum Quiet luxury, full grain.
// FAQ

QUESTIONS, ANSWERED.

Who is behind Vellum?

Vellum is made and sold by Wuhan Sichiheng Trading Co., Ltd.(武汉思持衡商贸有限公司), based in Wuhan, China — the same team that picks the hides answers your messages and ships your order. See the About page for the full company details.

How do I order?

WhatsApp or email us the piece, the leather colour and your address. We confirm availability, send a payment link, and it ships within 1–2 business days (made-to-order pieces take 2–3 weeks).

Which leather do you use?

Full-grain vegetable-tanned hide, 1.2–2.2 mm depending on the piece, from a single tannery we have used for years. It is not corrected-grain or coated, so it marks — and then it patinas.

How does the leather age?

Vegetable-tanned full grain starts matte and firm, then darkens and softens with handling and sunlight. Tan moves toward honey; chestnut toward a deep oxblood; black stays black. Give it a few months.

How should I care for it?

Keep it dry, wipe with a dry cloth, and recondition once or twice a year with a neutral leather balm. A drop of water will spot it at first — that fades as the leather settles.

Will it fit my laptop?

The Alder Shoulder Bag and the Loam Folio both take a 13-inch laptop; the Ridge Messenger is sized for a 14-inch. Every product page lists exact internal dimensions.

Can I change the leather or add a monogram?

Most pieces can be made in a different hide, and small goods can be debossed with up to three initials. Message us before ordering and we will confirm.

What is the ten-year repair promise?

For ten years from delivery we repair our bags and small goods — restitching seams, replacing hardware, re-cutting a strap. Send it back and we mend it; you cover shipping to us, we cover the work.

Returns and shipping?

Free worldwide shipping over $200; flat $12 below. Returns within 30 days, unused and in original packaging. Faulty items are replaced or refunded in full including shipping.