Questions, answered.
How do I order?
WhatsApp or email us the item and your address. We confirm stock, send a payment link, and dispatch within 1–2 business days with tracking.
Shipping cost and speed?
Free worldwide over $60, flat $8.90 below. Standard is 7–14 business days; express quoted per destination.
Will the frame bag fit my bike?
It fits frames from 48 cm with standard round tubes — cable routing under the top tube is fine. Send us your frame model on WhatsApp and we confirm in minutes.
Are the lights rechargeable in the cold?
Yes, IPX6 and tested to −10 °C. Output drops ~15% below freezing — normal lithium behavior.
What torque should I use on my stem?
Never guess on carbon: use the number printed on the component. Our torque wrench covers 2–24 Nm with ±4% accuracy, which covers every stem and seatpost clamp on the market.
Do you ship levers and patches together?
The Trail Flat Kit ships as one pouch — levers, six glueless patches, valve core tool. It fits a jersey pocket.
Returns policy?
30 days unused in original packaging. Faulty gear is replaced or refunded fully, shipping included. Message us first for the return address.
Do you supply shops or teams?
Yes — volume pricing from 10 units, mixed-size packs for tools. WhatsApp us the list.
Who is behind Velohold?
Velohold is run by Wuhan Sichiheng Trading Co., Ltd. — the same team that tests the products answers your messages and ships your order. See the About page for the full story and company details.